Returns & Refund Policy

Return Policy

We allow returns 30 days from the date of purchase. If 30 days have gone by since your purchase, we will not allow any returns or exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such natural body products, swimsuits and sale items are not eligible for return. 

When returning your items, please print your order confirmation/receipt and include in the package. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 

• Items with obvious signs of use 
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

For partial refunds, a customer service representative will contact you regarding your refund. If you have not received an email or phone call, please Contact Us. 

Refund Process 
If you return a product within 30 days of the process date on the order packing slip, you will receive your refund in the form of store credit. If payment was made with a store Gift Card, the refund will be issued in the form of ReggaenThings Gift Card.

WE ONLY OFFER STORE CREDIT AS REFUND

Any issues with your refund please email us at reggaenthings@gmail.com. 

Returning your Online Order via Mail

If you choose to mail your return to ReggaenThings, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.

If you return a product within 30 days of the process date on the order packing slip, you will receive your refund in the form of Reggaenthings store credit. If payment was made with a store Gift Card, the refund will be issued in the form of ReggaenThings Gift Card.

Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:

 

Return all products to ReggaenThings by ground-only shipping. We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.

After we have processed your return and issued a refund, we'll let you know via email. You can also look up your return status online by logging into your ReggaenThings account and clicking on order status. 

Returning your Online Order to our Store

To avoid return shipping costs and speed up your refund, you may bring returned merchandise to our store:

 

Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. If you are unable to locate your email order confirmation, you can print it by logging in to your Reggaenthings.com account, selecting order status, and then selecting the order number shown on the bottom of the packing slip.

If you return the product within 30 days of the original purchase and it's accompanied by its original email order confirmation and packing slip, you will receive your refund in the form of store credit